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Frequently Asked Questions

  1. 1. DO I HAVE TO ORDER ONLINE - Yes, we are an online retailers you can only order online.
  2. 2. HOW CAN I PAY FOR MY ORDER - We accepts most major credit cards through sage payment gateway or paypal.
  3. 3. IS IT SAFE TO ORDER ONLINE - We are PCI compliant and verified by Elavon with industry standard encryption.
  4. 4. HOW DO I KNOW YOU HAVE RECEIVED MY ORDER - As soon as you have place your order you will received an order confirmation email.
  5. 5. CAN I MAKE CHANGES TO MY ORDER - Unfortunately its impossible to amend any details was your order has been placed.
  6. 6. CAN I TRACK MY ORDER - Tracking your order is easy. Just got to Track My Order page and enter your order ID.
  7. 7. CAN I CANCEL MY ORDER - We start processing your order as soon as we receive it which mean once its been received it cannot be cancelled.
  8. 8. WHAT SHOULD I DO IF I RECEIVE AN INCORRECT OR FAULTY ITEM - Please email us with your order ID, the name/product and we will do out.